Choosing between Upserve and Uber Eats for your business? Both are popular restaurant solutions, but they serve different needs. Upserve starts at $89/month and is Restaurant POS with offline mode and comprehensive analytics., while Uber Eats starts at 15-30% commission per order and is Restaurant delivery and ordering platform. This comprehensive comparison will help you decide which POS system is the right fit for your operation.
Quick Comparison: Upserve vs Uber Eats
| Feature | Upserve | Uber Eats |
|---|---|---|
| Category | Restaurant | Software |
| Starting Price | $89/month | 15-30% commission per order |
| Rating | 4.3/5 | 3.8/5 |
| Target Business | Small Business | Small Business to Enterprise |
| Pricing Model | Subscription | Commission-based |
| Free Trial | Yes | No |
| Free Version | No | No |
| Best For | Restaurants, bars, and cafes wanting comprehensive analytics | Restaurants wanting broad delivery reach |
Upserve Overview
Upserve, now Lightspeed Restaurant U-Series, is a restaurant POS offering offline mode, employee management, and real-time insights. Consolidates menu performance, staff productivity, and customer behavior data into one platform.
Upserve is offered by Lightspeed Commerce (founded 2009) based in Providence, Rhode Island, USA. The system focuses on Restaurants, Bars, Cafes, Bakeries.
Key Features:
- Order management
- Payment processing
- Inventory management
- Staff management
- Customer loyalty
- Analytics/reporting
Uber Eats Overview
Uber Eats for Merchants provides delivery marketplace access and direct ordering solutions for restaurants. Includes tablet for order management, delivery logistics, and marketing tools.
Uber Eats is offered by Uber Technologies (founded 2014) based in San Francisco, CA. The system focuses on Restaurants.
Key Features:
- Delivery Platform
- Order Management
- Analytics
- Marketing Tools
- Pickup Option
- Driver Network
Feature Comparison
Upserve Features:
- Order management
- Payment processing
- Inventory management
- Staff management
- Customer loyalty
Uber Eats Features:
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Get Started- Delivery Platform
- Order Management
- Analytics
- Marketing Tools
- Pickup Option
When comparing features, Upserve stands out with Offline mode for outages, while Uber Eats differentiates itself with Large delivery network. Your choice should depend on which features align better with your specific business requirements.
Pricing Comparison
| Pricing Aspect | Upserve | Uber Eats |
|---|---|---|
| Starting Price | $89/month | 15-30% commission per order |
| Pricing Model | Subscription | Commission-based |
| Price Range | Mid-range | Mid-range to Premium |
| Free Trial | Available | Not available |
| Free Version | No | No |
Both systems offer competitive pricing for their respective feature sets. Consider the total cost of ownership including hardware, processing fees, and add-on modules when making your decision.
Pros and Cons
Upserve
Pros:
- Easy setup
- 24-hour phone support
- Offline mode
- Real-time insights
- Employee success tracking
Cons:
- System crashes reported
- Learning curve for customization
- Customer service issues
Uber Eats
Pros:
- Massive customer reach
- Reliable delivery network
- Marketing tools
- Brand awareness
Cons:
- High commission fees
- Less control over customer experience
- Competitive marketplace
Who Should Choose Upserve?
Upserve is ideal for Restaurants, bars, and cafes wanting comprehensive analytics. The system is particularly well-suited for Restaurants, Bars, Cafes, Bakeries.
However, Upserve may not be the best fit for Retail businesses, those needing simple basic POS.
Who Should Choose Uber Eats?
Uber Eats is ideal for Restaurants wanting broad delivery reach. The system is particularly well-suited for Restaurants.
However, Uber Eats may not be the best fit for Those avoiding high commission fees.
Our Recommendation
Both Upserve and Uber Eats are solid POS solutions, but they excel in different areas. Choose Upserve if you’re Restaurants, bars, and cafes wanting comprehensive analytics. Choose Uber Eats if you’re Restaurants wanting broad delivery reach. Upserve has a higher user rating (4.3 vs 3.8). We recommend trying demos or free trials of both systems before making your final decision.
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