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2023 POS Industry Review: What Buyers Should Verify

This archive concerns 2023, not 2025. Historical POS news can identify questions worth asking, but it should not be treated as current product documentation or a verified market ranking.

AI features and actual availability

For any AI announcement, check the release date, eligible plans, supported regions, and whether the feature is generally available or still a pilot. Ask to see it work with a sample of your own catalog or menu.

Company growth and financial claims

Location counts, payment volume, revenue, and profit measure different things. Compare the same reporting period and definition in the company’s dated filings. A growing provider is not automatically the right fit for your workflow.

Self-service and contactless checkout

Evaluate the complete kiosk or contactless setup: compatible devices, software, payment fees, accessibility, installation, and support. An advertised hardware price alone is not the total cost.

Security and provider comparisons

Review access controls, update responsibilities, backups, and payment security requirements for both cloud and locally hosted systems. Compare written provider terms rather than assuming that a deployment model or market-share claim guarantees security or value.

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Related Reading: For a complete comparison, see our guide to the Best POS System for Small Retail Stores 2026.

Frequently Asked Questions

How should buyers use a 2023 POS industry review?

Treat it as historical context, not a current product specification. Check the original announcement date and confirm that a feature is available today on the plan and hardware you are considering.

Which sources should support POS market statistics?

Use dated company filings for financial results and a clearly identified study for adoption or market-share estimates. Check the reporting period, geography, sample, and metric definition before comparing figures.

What matters more than a POS industry headline?

Test your checkout, inventory, reporting, and outage workflows. Compare the total cost, payment terms, hardware requirements, and support commitments in a written proposal.