Need help with CAKE by Sysco? Whether you’re experiencing issues, have questions about features, or need assistance setting up your POS system, we can connect you with expert support.
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Common CAKE by Sysco Support Topics
- Setup & Installation – Help getting your CAKE by Sysco system up and running
- Hardware Issues – Terminal, printer, or card reader problems
- Software Updates – Assistance with updates and new features
- Payment Processing – Transaction issues and payment setup
- Reporting & Analytics – Understanding your business data
- Integrations – Connecting with third-party apps
About CAKE by Sysco
CAKE by Sysco is a Restaurant POS system designed for Restaurants. Key features include:
- Guest management
- Online ordering
- Waitlist management
- Table management
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New to POS Systems?
Start with our quick guide for business owners
Get StartedQuick Facts: General POS
Expert Tips for Choosing a POS System
Start with a Free Trial
Never commit to a POS system without testing it first. Most reputable providers offer 14-30 day free trials. Use this time to run real transactions, train your staff, and identify any workflow issues before signing a contract.
Calculate Total Cost of Ownership
The monthly software fee is just the beginning. Factor in hardware costs, payment processing fees, add-on modules, support tiers, and potential early termination fees. A "$0/month" system might cost more than a $100/month system when you add everything up.
Prioritize Integration Capabilities
Your POS should connect with your accounting software, e-commerce platform, delivery apps, and loyalty program. Poor integrations lead to manual data entry, errors, and wasted time. Ask vendors about their API and native integrations.
Frequently Asked Questions
A cash register simply records sales and stores money. A POS (Point of Sale) system is a comprehensive business management tool that processes payments, tracks inventory, manages employees, generates reports, and integrates with other business software. Modern POS systems provide data-driven insights that help you make better business decisions.
POS costs vary widely. Software ranges from $0-$200+ per month. Hardware costs $500-$2,000 for a basic setup. Payment processing fees are typically 2.3%-2.9% plus $0.10-$0.30 per transaction. Consider the total cost of ownership over 3 years, including add-ons and upgrades.
Some POS systems are processor-agnostic, allowing you to choose your payment processor. Others require you to use their integrated processing. Locked-in processing can be convenient but may limit your ability to negotiate rates. Always ask about processing flexibility before committing.
Data portability varies by provider. Most systems allow you to export sales history, customer data, and inventory lists. However, the format may not be directly importable to a new system. Always ask about data export options and consider this when choosing a POS.
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