When comparing SpotOn vs NCR Counterpoint, you’re looking at two distinct approaches to restaurant point-of-sale technology. SpotOn, rated 4.3/5, offers Restaurants focused on controlling labor and food costs. Meanwhile, NCR Counterpoint, rated 4.2/5, provides Multi-location retailers, B2B wholesale businesses. Let’s dive into the details to help you make an informed decision.
Quick Comparison: SpotOn vs NCR Counterpoint
| Feature | SpotOn | NCR Counterpoint |
|---|---|---|
| Category | Restaurant | Retail |
| Starting Price | $0/month (Quick Start) | $129/month |
| Rating | 4.3/5 | 4.2/5 |
| Target Business | All Sizes | Mid-Market |
| Pricing Model | Subscription | Subscription |
| Free Trial | Yes | No |
| Free Version | Yes | No |
| Best For | Restaurants focused on controlling labor and food costs | Multi-location retailers, B2B wholesale businesses |
SpotOn Overview
SpotOn is a cloud-based restaurant POS known for labor and food cost control. Features include labor-vs-revenue dashboards, automatic tip pooling, inventory management, QR/mobile ordering, and in-POS reservations. Offers a $0/month Quick Start plan.
SpotOn is offered by SpotOn Transact LLC (founded 2017) based in San Francisco, California, USA. The system focuses on Restaurants, Bars, Quick Service, Full Service.
Key Features:
- Online ordering
- Tableside payments
- Mobile ordering
- Labor dashboards
- Tip pooling
- Inventory management
NCR Counterpoint Overview
NCR Counterpoint is a comprehensive retail management system that unifies in-store, B2B, and eCommerce operations. It automatically updates sales, inventory, and customer data in real-time with features including mobile POS, email marketing, and inventory management.
NCR Counterpoint is offered by NCR Voyix (founded 1884) based in Atlanta, Georgia, USA. The system focuses on Retail, Multi-store, B2B.
Key Features:
- Mobile POS
- Email marketing
- Inventory management
- Real-time alerts
- B2B operations
- eCommerce integration
Feature Comparison
SpotOn Features:
- Online ordering
- Tableside payments
- Mobile ordering
- Labor dashboards
- Tip pooling
NCR Counterpoint Features:
- Mobile POS
- Email marketing
- Inventory management
- Real-time alerts
- B2B operations
When comparing features, SpotOn stands out with $0/month entry plan, while NCR Counterpoint differentiates itself with Unified B2B and retail. Your choice should depend on which features align better with your specific business requirements.
Pricing Comparison
| Pricing Aspect | SpotOn | NCR Counterpoint |
|---|---|---|
| Starting Price | $0/month (Quick Start) | $129/month |
| Pricing Model | Subscription | Subscription |
| Price Range | Mid-range | Premium |
| Free Trial | Available | Not available |
| Free Version | Yes | No |
SpotOn offers a free version, which is great for testing or small operations. Consider the total cost of ownership including hardware, processing fees, and add-on modules when making your decision.
Pros and Cons
SpotOn
Pros:
- $0/month starter plan
- Strong labor cost tools
- No long-term contracts
- User-friendly interface
- Dual pricing feature
Cons:
- Menu edits in back office only
- Limited integration marketplace
- Processing fees can add up
- Unexpected fee increases reported
NCR Counterpoint
Pros:
- Comprehensive retail management
- Real-time data sync
- Multi-channel support
- Strong B2B features
Cons:
- Higher cost for small retailers
- Complex setup
- Learning curve
Who Should Choose SpotOn?
SpotOn is ideal for Restaurants focused on controlling labor and food costs. The system is particularly well-suited for Restaurants, Bars, Quick Service, Full Service.
However, SpotOn may not be the best fit for Businesses needing extensive third-party integrations.
Who Should Choose NCR Counterpoint?
NCR Counterpoint is ideal for Multi-location retailers, B2B wholesale businesses. The system is particularly well-suited for Retail, Multi-store, B2B.
However, NCR Counterpoint may not be the best fit for Single small retail stores, restaurants.
Our Recommendation
Both SpotOn and NCR Counterpoint are solid POS solutions, but they excel in different areas. Choose SpotOn if you’re Restaurants focused on controlling labor and food costs. Choose NCR Counterpoint if you’re Multi-location retailers, B2B wholesale businesses. SpotOn has a higher user rating (4.3 vs 4.2). Also, choose SpotOn if you want to start with a free version. We recommend trying demos or free trials of both systems before making your final decision.